Privacy Policy
Introduction
Welcome to Cybercom Digital Solutions ("Cybercom," "we," "us," or "our"). We respect your privacy and are committed to being transparent about how we collect and use your personal information. This Privacy Policy explains what data we collect when you visit cybercomdigital.com or interact with our services, how we use it, when we share it, and what rights you have.
By using our website or providing us with your information through any form, contact channel, or service interaction, you agree to the practices described in this policy. If you don't agree with any part of this policy, please don't use our website or services.
Information We Collect
Information You Provide Directly
When you fill out a form on our site or contact us, we collect the information you choose to share with us. Depending on which form you use, this may include:
- Name, email address, phone number, and best time to contact you
- Business name, website URL, industry, and years in business
- Information about your current marketing efforts, budget range, and business challenges
- Business address, public contact information, and operating hours
- Social media profile URLs and online presence information
- Products, services, brands, specialties, and industry associations
- Logo files, brand assets, and any other materials you upload
- Any other information you voluntarily provide in messages, notes, or attachments
Information Collected Automatically
When you visit our website, we automatically collect certain technical information through our hosting platform and analytics tools:
- IP address and approximate geographic location
- Browser type, operating system, and device information
- Pages visited, links clicked, time spent on the site, and referring URLs
- Date and time of your visit
- Form interactions and submission attempts
Sensitive information: We do not knowingly collect Social Security numbers, financial account numbers, government IDs, biometric data, health information, or other sensitive personal data. Please do not include this type of information in any form or message you send us.
How We Use Your Information
We use the information we collect for legitimate business purposes related to providing our services:
- To deliver requested services — fulfilling marketing audits, website audits, custom quotes, and client onboarding
- To communicate with you — responding to inquiries, following up on audit results, scheduling consultations, and sending project updates
- To provide marketing services — when you become a client, we use your business information to set up directory listings, manage social media, run advertising campaigns, and provide the digital marketing services you've engaged us for
- To improve our website and services — analyzing how visitors use our site so we can make it more useful
- To send marketing communications — if you've opted in or are an existing client, we may send occasional updates about our services, industry insights, or promotional offers. You can unsubscribe from these at any time
- To comply with legal obligations — meeting tax, accounting, or other legal requirements
- To protect our rights — preventing fraud, enforcing our Terms of Service, and protecting our business, employees, and other users
Third-Party Services
Our website uses third-party services that may collect information about your visit. These services have their own privacy policies, which we encourage you to review.
Services We Currently Use
- GoHighLevel — our primary CRM and marketing automation platform, used for tracking form submissions, managing client communications, and analytics. View GoHighLevel's Privacy Policy.
Additional Services
From time to time we may add additional analytics, advertising, or marketing tools to better understand our visitors and serve our clients. When we add new services that collect personal information, we will update this Privacy Policy to reflect them. Common tools we may use in the future include Google Analytics, Meta (Facebook) Pixel, LinkedIn Insight Tag, and similar tracking platforms.
External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party site you visit.
Your Privacy Rights
Regardless of where you live, you have the following rights regarding your personal information:
- Access — you can ask us what personal information we have about you
- Correction — you can ask us to fix inaccurate or incomplete information
- Deletion — you can ask us to delete your personal information, subject to legal exceptions
- Opt-out of marketing — you can unsubscribe from marketing emails at any time using the link in any email, or by contacting us directly
- Withdraw consent — where we rely on your consent to process your information, you can withdraw it at any time
To exercise any of these rights, contact us using the information in the Contact Us section below. We will respond within a reasonable time, generally within 30 days. We may need to verify your identity before fulfilling certain requests.
Virginia & State Privacy Rights
Under the Virginia Consumer Data Protection Act (VCDPA) and similar state privacy laws, Virginia residents (and residents of other states with similar laws, including Colorado, Connecticut, Utah, and others) have additional specific rights:
- Right to confirm processing — confirm whether we are processing your personal data and access that data
- Right to correct — correct inaccuracies in your personal data
- Right to delete — request deletion of personal data we have about you
- Right to data portability — receive a copy of your personal data in a portable, readily usable format
- Right to opt-out — opt out of the processing of your personal data for targeted advertising, sale, or significant automated decision-making
- Right to appeal — if we deny your request, you can appeal the decision
To exercise any of these rights, email us at sales@getcybercom.com. We do not sell personal data and do not engage in targeted advertising that requires opt-out under the VCDPA. If you believe we have not adequately addressed your request, you may appeal by replying to our response email, and you may also contact the Virginia Attorney General's Office.
California Privacy Rights
Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have specific rights regarding their personal information:
- Right to know — what categories of personal information we collect, where we get it, and how we use it
- Right to access — request a copy of the specific personal information we have about you
- Right to delete — request deletion of personal information, subject to certain exceptions
- Right to correct — request correction of inaccurate personal information
- Right to opt-out of sale or sharing — we do not sell or share personal information for cross-context behavioral advertising
- Right to limit use of sensitive personal information — we do not collect sensitive personal information beyond what is necessary to provide our services
- Right to non-discrimination — we will not discriminate against you for exercising any of your CCPA rights
California residents can exercise these rights by emailing us at sales@getcybercom.com. We may need to verify your identity before fulfilling your request.
You also have the right to designate an authorized agent to make requests on your behalf. We will require written verification of the agent's authority.
Data Security & Retention
Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption of data in transit, access controls, secure hosting infrastructure, and regular security reviews.
However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Retention
We keep your personal information only as long as necessary for the purposes described in this policy, to provide services you've requested, to comply with legal obligations, or to resolve disputes. When information is no longer needed, we securely delete or anonymize it.
Specific retention periods depend on the type of data and our business relationship with you. For example, we typically retain client business records for the duration of our engagement plus seven years for accounting and legal purposes.
Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from anyone under 13. If we discover that we have collected personal information from a child under 13, we will delete it immediately.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at sales@getcybercom.com so we can take appropriate action.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we do, we'll update the "Last Updated" date at the top of this page.
For material changes, we'll provide additional notice — such as a prominent notice on our website or, where required, direct notification by email. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information.
Your continued use of our website and services after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Cybercom Digital Solutions
We're committed to addressing privacy concerns promptly. Please reach out using any of the methods below.